Shipping and Returns
Please see our Holiday Schedule for shipping times during the winter season!
For more question and answers please take a look at our FAQ page.
When will my order ship?
All in-stock items will ship the next business day after we receive your order. You will be notified when your order has shipped and where you can track your order. In the unusual event that an item is on back-order we will notify you as soon as we get your order. The cheese and meat is being shipped from the producer and is handled a little differently. (see below)
When will the cheese ship?
If you choose ground shipping, the cheese will ship on Monday or Tuesday following your order. The cheese is shipped on ice. Most destinations can be reached within 3 days. Our prefered shipping method is US priority mail. It's usually faster than FedEx or UPS and helps us keep our cost down. To ensure that the cheese is still cold at arrival we can’t ship over a weekend since that would prolong the delivery time. If you need the cheese faster, you can choose 3rd, 2nd day or overnight shipping during checkout. If you order today before 4.00 pm. your expedited shipment will go out the next day. IF time allows a delivery before the weekend. If in doubt, please don’t hesitate to call or email us. To avoid expedited shipping charges we ship the cheese on ice. We will charge you a fee of $4.00 to cover the cost of ice and foil.
All in stock item will ship the next business day with the carrier that allows fastest delivery. We will notify you by email of any delay. If you need faster delivery you can choose 3rd day air, 2nd day air or overnight delivery during checkout. The additional shipping charge will be based on actual shipping costs. Items ordered together may not arrive in the same box. Sample of shipping time for an order received on Monday will ship on Tuesday:
3rd day air: delivery on Friday
2nd day air: delivery on Thursday
overnight: delivery on Wednesday. If you order before 12 p.m. we might be able to ship same day. Please confirm with us by phone 605 332 5572
We deliver anywhere in the US and US territories. Due to higher shipping charges we have to collect an additional fee of $25 for ground shipments to Hawaii, Alaska and the US territories. Expedited shipping options are available at check out. Currently, RacletteCorner.com can not accept online orders for shipments outside the United States. Please call customer service at 605 332 5572 or email us at service@RacletteCorner.com for shipping options and charges.
We can ship all non-perishable items to Canada, shipping charge based on US postal service rates. If you are outside the US and Canada, please contact us for shipping charges and payment procedures. If you are an international customer buying to ship within the US, please use PayPal for your purchase. PayPal will allow you to enter your credit cards billing address and will support card authorization.
Every item we sell is backed by our 100% satisfaction guarantee. If, for any reason, you are not satisfied with your purchase, simply return the item within 10 days after receipt for an exchange or a refund, following the steps below. The item needs to be unused and in its original packaging. Please be aware that shipping and handling fees cannot be refunded. All items returned are subject to a 20% re-stocking fee. The re-stocking fee may be waived for exchanges. Please note that we can NOT accept the return of food items. Sales of food items are final unless you have concerns regarding the quality of the product you have received in which case we'd ask you to call us at 605 332 5572. Steps for making a return Call or email Customer Service for a return code number at 1-605-332-5572 or service@RacletteCorner.com Send the item(s) via UPS or insured mail to:
RacletteCorner.com - Returns
HSE eBiz LLC
1209 S Overlund Pass
Sioux Falls, SD 57110 Enclose a copy of your Delivery Note, be sure to indicate your preference for an exchange or refund.
Note the return code number provided by Customer Service, shipping and handling charges are not refundable.
We cannot accept C.O.D. packages. Most exchanges and returns will be processed within three weeks of receipt.