FAQ

 

What kind of Raclette unit should I get?

What Raclette Grill is right for me?

What grill top should I choose?

What accessories do I need?

Can I have my order gift wrapped?

When will my order ship?

Where is the cheese produced?

Tell me about the cheese

When will the cheese ship?

How much cheese do I need?

Where is the meat produced?

Shipping Time

Shipping Charge

Shipping Destination

Payment Options 

Is my credit card payment secure?

International Customers

Return Policy

Cancellation


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What kind of Raclette unit should I get?
We offer traditional raclette melter where the cheese is brought close to a heating source until it starts melting and than scraped off. The cheese is served with boiled potatoes and some side dishes. (see recipe) While this is a very traditional way of enjoying raclette, a lot of people now go for a raclette grill that has dishes that can be put under the heating element to melt cheese slices and a grill top to cook meat and vegetables to go with the cheese. This unit allows to be more creative when it comes to raclette dinner. We also offer raclette grills that double as a mini-pizza maker, where an additional heat source heats up the dishes from below which allows to use pizza dough in the dishes to create fabulous crispy mini-pizzas. 

What Raclette Grill is right for me?
The first question you have to answer is how many people you’d like to entertain and how much room do you have to store the raclette grill. Our smallest units are the candle light raclettes from Swissmar. It’s a cute unit that is great for a romantic dinner for 2 and small enough to fit into every kitchen cupboard. The next step up is the 6 person grill from LaGrange. This is still a small unit but offers enough space so 6 people can enjoy raclette together. Its size makes it ideal for smaller dining tables and places where storage space is restricted. The larger raclette grills  can comfortably accommodate 8 people. The Swissmar Locarno combines raclette with the American favorite ‘Pizza’. A separate heating element below the raclette dishes can be used to make mini-pizzas. The 8-person raclette grills from Swissmar are all the same regarding functionality as they all easily accommodate gatherings of friends and family. The difference is in the color and material of the base unit and the different grill tops (see below).

What grill top should I choose?
The raclette grills are available in 3 different tops and are available as replacement parts.

  1. The non-stick grill top is easy to clean and heats up fast. To avoid damage to the coating one has to be very careful not to use any metal utensils on the grill top. We recommend using a nylon turner or tongs to handle the grilled goods.
  2. The hot stone is a popular choice for its functionality and elegant apperance. This natural granite stone is very robust. Cleaning is easy with a simple scrub in warm soapy water. The stone needs some preheating time either on the grill (30 minutes prior to start) or in the oven (30 minutes at 350F).
  3. The cast iron grill top is a wonderful new addition to the raclette dining experience. The many benefits include a short pre-heating time, a durable coating, and easy cleaning with a simple water only scrub. The cast iron grill top works essentially like cast iron cookware, meaning it will need to be seasoned before its first use. 

What accessories do I need?
Every raclette comes with the basic necessary accessories.  The accessories offered are a wonderful addition to any raclette dining experience, or as a thoughtful gift for friends and family with their own raclette grill.  If you choose a non-stick grill top we recommend raclette tongs to avoid accidental damage by use of forks when handling the grilled goods.  Our stainless steel turner provides an elegant solution for turning the grilled goods and scraping for clean up. A nice touch is the insulated potato bag that keeps the boiled potatoes warm and brings Swiss flair to the dinner table with its Edelweiss design.

Can I have my order gift wrapped? D
uring the checkout process you can select gift wrapping for your items. Than use the 'comment box' to add a text to your card. If you let us know what the occasion is we'll make sure to use a matching card and wrapping paper. Sorry, we can’t gift wrap food items.

When will my order ship?
All in-stock items will ship the next business day after we receive your order. You will be notified when your order has shipped and where you can track your order. In the unusual event that an item is on back-order we will notify you as soon as we get your order. Perishable items are being shipped at the beginning of the week to avoid extended shipping time over the weekend. 

Where is the cheese produced?
The MontanellaRaclette Cheese is produced in Wisconsin from Roth Kaese USA a subsidiary of the well know Swiss dairy company Emmi. The actual Emmi Swiss Raclette cheese is imported from Switzerland.  We also offer a variety of French and other Swiss raclette cheeses that vary over the season.

Tell me about the cheese
Montanella Raclette Cheese, previously called Grand Crue Raclette:
Handcrafted in small batches and cured in the cellars of Roth Kase, this washed rind cheese has a velvety, semi-soft body and a nutty, yeasty finish. This sensational melting cheese is a 'must' for an authentic raclette dinner.

Emmi Swiss Raclette Cheese:
The imported Swiss Raclette cheese is milder in flavor and melts creamier then it's domesticaly produced cousin. 

Our staff and customers are pretty evenly devided what cheese they prefer. Some say that the milder Swiss Raclette allows for the meat and vegetable to show their flavor, while others prefer the stronger flavor of the Montanella. If in doubt try our sampler.

When will the cheese ship?
If you choose ground shipping, the cheese will ship on Monday or Tuesday following your order. The cheese is shipped on ice. Most destinations can be reached within 3 days. Our prefered shipping method is US priority mail. It's usually faster than FedEx or UPS and helps us keep our cost down. To ensure that the cheese is still cold at arrival we can’t ship over a weekend since that would prolong the delivery time. If you need the cheese faster, you can choose 3rd, 2nd day or overnight shipping during checkout. If you order today before 4.00 pm. your expedited shipment will go out the next day. If time allows a delivery before the weekend. If in doubt, please don’t hesitate to call or email us. To avoid expedited shipping charges we ship the cheese on ice. We will charge you a fee of $4.00 to cover the cost of ice and foil. 

How much cheese do I need?
For a traditional raclette dinner, we recommend 1/3 to 1/2 lb. of raclette cheese per person. We offer cheese blocks for easy cutting to use with a raclette grill and 1/4 and 1/2 cheese wheel to be used with our raclette melter.

Where is the meat produced?
The dried meats and sausages are made in small batches by a Swiss butcher in the US, using traditional Old World recipes. 

Shipping Time
All in stock items will ship the next business day with the carrier that allows fastest delivery. We will notify you by email of any delay. If you need faster delivery you can choose 3rd day air, 2nd day air or overnight delivery during checkout. The additional shipping charge will be based on actual shipping costs. Items ordered together may not arrive in the same box. Sample of shipping time for an order received on Monday will ship on Tuesday:

Ground shipping: 3-4 business days
3rd day air: delivery on Friday
2nd day air: delivery on Thursday
overnight: delivery on Wednesday. If you order before 12 p.m. we might be able to ship same day. Please confirm with us by phone 605 332 5572

Shipping Charge
In the continental US, ground shipping is FREE for any orders totaling $59 or higher. A flat rate of $6.80 for an order amount of less than $35 and a flat rate of $9.90 for orders of less than $59 will be applied. A flat rate of $25 is added for shipping to AK, HI, Puerto Rico and the US Virgin Islands. Shipping to Canada is offered with US postal service or UPS and charged accordingly. We can't ship perishable items to Canada! We reserve the right to use a different shipping method. If you need expedited service, see Shipping Time above. 

Shipping Destination
We deliver anywhere in the US and US territories. Due to higher shipping charges we have to collect an additional fee of $25 for ground shipments to Hawaii, Alaska and the US territories. Expedited shipping options are available at check out. Currently, RacletteCorner.com can not accept online orders for shipments outside the United States and Canada, but we can discuss shipping options over the phone or via email. Please call customer service at 605 332 5572 or email us at service@RacletteCorner.com for shipping options and charges.

Gift Wrapping
During the checkout process you can select gift wrapping for your items. Then use the 'comment box' to add a text to your card. If you let us know what the occasion is we'll make sure to use a matching card and wrapping paper.

Payment Options
We accept Visa, Mastercard, American Express, Discovercard, and PayPal.

Credit Card Security
We are offering credit card payments through our web host Shopify. Shopify complies with the highest level of Payment Card Industry (PCI) standards. To learn more please follow this link : PCI compliance at Shopify.

International Customers
We can ship all non-perishable items to Canada, shipping charge based on US postal service rates. If you are outside the US and Canada, please contact us for shipping charges and payment procedures. If you are an international customer buying to ship within the US, please use PayPal for your purchase. PayPal will allow you to enter your credit cards billing address and will support card authorization.

Return Policy
Every item we sell is backed by our 100% satisfaction guarantee. If, for any reason, you are not satisfied with your purchase, simply return the item within 10 days after receipt for an exchange or a refund, following the steps below. The item needs to be unused and in its original packaging. Please be aware that shipping and handling fees cannot be refunded. All items returned are subject to a 20% re-stocking fee. The re-stocking fee may be waived for exchanges. Please note that we can NOT accept the return of perishable items. Sales of food items are final unless you have concerns regarding the quality of the product you have received in which case we'd ask you to call us at 605 332 5572.
Steps for making a return

Call or email Customer Service for a return code number at 1-605-332-5572 or service@RacletteCorner.com Send the item(s) via UPS or insured mail to:

RacletteCorner.com - Returns
HSE eBiz LLC
1209 S Overlund Pass
Sioux Falls, SD 57110

Enclose a copy of your Delivery Note, be sure to indicate your preference for an exchange or refund.
Note the return code number provided by Customer Service, shipping and handling charges are not refundable.
We cannot accept C.O.D. packages. Most exchanges and returns will be processed within three weeks of receipt.

Cancellation
If you have to cancel your order you can do so free of charge if the item(s) has not been shipped already. Otherwise we need to charge you a 20% re-stocking fee for returned items (see return policy). We reserve the right to cancel an order at any time. No rain checks on sales items.
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